These terms apply to cleaning services booked with Purely Cleaning Services of Naperville, doing business as Purely Cleaning Services of Naperville. By booking, you agree to them.
Quotes
Online prices are estimates based on the details you provide and are confirmed by phone after you book. If your home differs from what was described, pricing may be adjusted. We'll tell you before the clean.
Booking and payment
After you book, the team takes your card by phone or sends a secure payment link. Your card is charged only after the clean is completed, and we confirm every booking by phone after you book, before your first visit.
Cancellations and rescheduling
Please give us at least 48 hours' notice to cancel or reschedule, by phone at 630-812-7909 or email at contact@purelycleaning.site.
48 hours or more before your appointment: no charge. Less than 48 hours, but before the day of your appointment: 50% of your appointment cost. On the day of your appointment, or if our cleaner can't access your home: 100% of your appointment cost. Notice is counted from the arrival time we confirm with you.
On-Site Cancellations
If you cancel after your cleaning professional arrives, or ask them to leave before the cleaning is finished, the full price of the booked service will be charged. This does not apply if you end the service because of a safety concern or misconduct by the cleaning professional. In that case, call us at 630-812-7909 and we'll make it right.
Lockouts
You share your preferred day and time when you request a booking, and we call to confirm your arrival time before the clean.
If your cleaning professional arrives at the agreed time and cannot access your home (for example, no one is home, or the entry code or key doesn't work), they will wait 15 minutes while we try to reach you. If we can't gain access, the visit will be treated as an on-site cancellation and the full price will be charged.
The Purely Spotless Guarantee
If we missed anything, tell us within 24 hours of your clean and we'll re-clean it free. If it's still not right after the re-clean, that clean is free.
To request it, call or email us with your address, the date of the clean, and what needs attention. Photos help.
Referral Program
Referral rewards apply to new Purely customers only, one per household. Your friend must book using your personal referral link and enter code FRIEND30 for $30 off their first completed clean. Your $30 credit is added to your account automatically once you and your friend have each completed a booking, and applies to your next clean. Rewards have no cash value and expire 12 months after they are issued. Purely may change or end this program at any time.
Access and safety
You agree to provide access to your home, secure pets, and tell us about any hazards. We may decline or stop work in unsafe conditions.
Service providers
Services are performed by vetted, insured independent cleaning professionals.
Damage
Report any damage within 24 hours of the clean. Claims are reviewed and handled through insurance where applicable.
Excluded work
We don't handle biohazards, mold remediation, heavy lifting, or exterior windows above ground level.
Limitation of liability
To the extent allowed by law, our liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential damages.
Governing law
These terms are governed by the laws of the State of Illinois.
SMS Terms
Purely Cleaning Services of Naperville offers text messaging to customers who opt in through our online booking form, our booking confirmation page or our Text Message Updates page. By checking the SMS consent box, you agree to receive appointment reminders, booking confirmations, schedule updates, payment receipts, requests for feedback on your clean, and customer service messages from Purely Cleaning Services at the phone number you provide.
Message frequency varies based on your bookings and inquiries. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
To opt out, reply STOP at any time. You will receive one final message confirming you have been unsubscribed. To resubscribe, reply START. For help, reply HELP or contact us at 630-812-7909 or contact@purelycleaning.site.
Carriers are not liable for delayed or undelivered messages.
Your information is handled according to our Privacy Policy. We do not sell or share your SMS opt-in data with third parties for marketing purposes. Privacy Policy
Contact
Purely Cleaning Services of Naperville · contact@purelycleaning.site · (630) 812-7909